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Returns & Refund Policy
Last updated: 16/03/2026
Growing Human Lab wants you to be satisfied with your purchase. This policy explains how returns and refunds are handled for both physical products and digital products purchased through our website.
1. Physical Products (The Value Deck)
If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order.
To be eligible for a return:
Customers are responsible for return shipping costs unless the product arrives damaged or incorrect.
Once the returned product is received and inspected, we will process the refund to the original payment method.
Original shipping costs are non-refundable unless the item was faulty or incorrectly delivered.
2. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
We will arrange a replacement or refund where appropriate.
3. Digital Products (Guides, Downloads, and Digital Materials)
Digital products such as:
are non-returnable and non-refundable once the download has been accessed or delivered.
Due to the nature of digital products, we cannot accept returns or offer refunds after purchase unless the product is defective or cannot be accessed.
If you experience technical issues accessing your purchase, please contact us and we will assist you.
4. Order Cancellations
If you wish to cancel an order for a physical product, please contact us as soon as possible.
Orders that have already been shipped cannot be cancelled, but they may be returned according to this policy.
Orders containing digital products cannot be cancelled once access has been granted.
5. Processing Refunds
If a refund is approved:
6. Contact
If you have questions about returns or refunds, please contact us:
Growing Human Lab
Email: customer.support@growinghumanlab.com